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Cookie Notice
1. What Are Cookies?
Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit websites or use applications. They help websites and apps remember information about you, such as your preferences, login status, and browsing behavior. Cookies serve various purposes, including improving your experience, enabling functionality, and delivering personalized content and advertising.
2. Types of Cookies We Use - Detailed Breakdown
We use the following categories of cookies and tracking technologies on our websites and applications. Click each category below to see specific cookies, their purpose, duration, and provider:
2.1 Essential Cookies (Always Active)
Essential cookies are necessary for VirtuosoPro to function and cannot be disabled. They do not require user consent.
| Name | Purpose: | Duration: | Provider: | Consent: | Type |
|---|---|---|---|---|---|
| cookie_consent | Stores your cookie consent preferences | Session/1 year | VirtuosoPro | No consent required | First-Party |
| auth_token | Authenticates your session and keeps you logged in | Session/30 days | VirtuosoPro | No consent required | First-Party |
| csrf_token | Protects against cross-site request forgery attacks | Session | VirtuosoPro | No consent required | First-Party |
| user_preferences | Stores your language and accessibility settings | 1 year | VirtuosoPro | No consent required | First-Party |
| session_id | Maintains your active session | Session | VirtuosoPro | No consent required | First-Party |
2.2 Functional Cookies
Functional cookies enhance your experience by remembering your preferences and choices. They are optional and require your consent in the EU/UK/Switzerland.
| Name | Purpose: | Duration: | Provider: | Consent: | Type |
|---|---|---|---|---|---|
| recently_viewed_songs | Remembers songs you've recently viewed for quick access | 30 days | VirtuosoPro | Consent required (EU/UK/CH) | First-Party |
| last_active_location | Preserves your position within the app when you return | Session | VirtuosoPro | Consent required (EU/UK/CH) | First-Party |
| favorite_sets | Stores your favorite sets for easy access | 1 year | VirtuosoPro | Consent required (EU/UK/CH) | First-Party |
| notification_preferences | Stores which notifications you want to receive | 1 year | VirtuosoPro | Consent required (EU/UK/CH) | First-Party |
| offline_cache | Caches data for offline access to app features | Until cleared | VirtuosoPro | Consent required (EU/UK/CH) | First-Party |
2.3 Performance Cookies
Performance cookies help us understand how you use VirtuosoPro and identify performance issues. They are optional and require your consent in the EU/UK/Switzerland.
| Name | Purpose: | Duration: | Provider: | Consent: | Type |
|---|---|---|---|---|---|
| _ga | Google Analytics - Tracks unique visitors and sessions | 13 months | Google Analytics | Consent required (EU/UK/CH) | Third-Party |
| _gid | Google Analytics - Identifies user sessions | 24 hours | Google Analytics | Consent required (EU/UK/CH) | Third-Party |
| _gat | Google Analytics - Throttles request rate | 1 minute | Google Analytics | Consent required (EU/UK/CH) | Third-Party |
| crash_analytics | Firebase Crashlytics - Tracks app crashes and errors | Session | Google Firebase | Consent required (EU/UK/CH) | Third-Party |
2.4 Targeting Cookies
Targeting cookies enable targeted advertising and measure campaign effectiveness. They are optional and require your explicit consent in all regions.
| Name | Purpose: | Duration: | Provider: | Consent: | Type |
|---|---|---|---|---|---|
| _fbp | Facebook Pixel - Tracks visits for remarketing and conversions | 3 months | Meta/Facebook | Explicit consent required | Third-Party |
| fr | Facebook Pixel - Identifies browser for ad delivery | 3 months | Meta/Facebook | Explicit consent required | Third-Party |
| _gcl_au | Google Ads - Tracks conversions across Google services | 3 months | Google Ads | Explicit consent required | Third-Party |
| IDFA | Apple advertising identifier on iOS for ad targeting | User-managed | Apple | Explicit consent required (iOS) | Third-Party |
| AAID | Google advertising identifier on Android for ad targeting | User-managed | Explicit consent required (Android) | Third-Party | |
| conversion_pixel | VirtuosoPro conversion tracking pixel | 90 days | VirtuosoPro | Explicit consent required | First-Party |
2.5 Third-Party Cookies
Third-party cookies are set by domains other than the one you're visiting. We have limited control over third-party cookies; please review their privacy policies for more information.
- Google: https://policies.google.com/privacy
- Facebook/Meta: https://www.facebook.com/privacy/policy
- Other advertising networks: As disclosed in our cookie consent banner
3. Mobile Device Storage
On mobile devices (Android and iOS), we use platform-specific storage mechanisms instead of traditional cookies:
- iOS: NSUserDefaults and local storage for app preferences and authentication state
- Android: SharedPreferences for storing local app data, preferences, and authentication tokens
- Mobile advertising identifiers: Identifier for Advertisers (IDFA) on iOS and Google Advertising ID (AAID) on Android for advertising purposes
4. Cookie Duration
Cookies have different lifespans depending on their purpose:
- Session cookies: Automatically deleted when you close your browser or log out of the app
- Persistent cookies: Remain on your device for a set duration (typically 30 days to 2 years) until they expire or you manually delete them
- Essential cookies: Remain active for your entire session and may persist to maintain security
- Advertising cookies: Typically last between 30 days and 2 years
5. Your Consent Preferences
Different regulations require different levels of consent for cookies:
5.1 EEA, UK, and Swiss Users
If you are located in the European Economic Area, United Kingdom, or Switzerland, we ask for your explicit consent before placing non-essential cookies on your device. Our cookie consent banner allows you to:
- Accept all cookies: Enable all cookies including advertising and analytics
- Reject all: Disable all non-essential cookies
- Customize preferences: Choose which types of cookies you want to allow
- Change preferences anytime: Update your cookie settings at any time by clicking 'Cookie Settings' in the footer
5.2 Other Regions
In other regions, we may use cookies for advertising and analytics based on our legitimate interests. You can still opt out of non-essential cookies using our cookie preference center or browser settings.
6. How to Manage Cookies
You have several options for managing cookies:
6.1 On Our Websites
- Cookie Consent Banner: When you first visit virtuosopro.app or cloud.virtuosopro.app, you'll see a cookie banner. Click 'Cookie Settings' to manage preferences.
- Cookie Preference Center: At any time, click 'Cookie Settings' in the website footer to update your preferences
- Browser Settings: Adjust cookie settings directly in your browser (instructions below)
6.2 Browser-Level Cookie Management
Most browsers allow you to control cookies through their settings:
- Chrome: Settings > Privacy and security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Manage and delete cookies
- Opera: Settings > Privacy > Cookies
- You can typically choose to accept, reject, or be prompted for cookies, and delete existing cookies
6.3 Mobile App Cookie Management
In the VirtuosoPro mobile app:
- Navigate to Account > Privacy & Security > Cookies Preferences
- Enable or disable functional and advertising data collection
- Your preferences are saved to your account and synced across devices
6.4 Device-Level Advertising Controls
iOS:
- Settings > Privacy & Security > Tracking > Toggle 'Allow Apps to Request to Track'
- Settings > Privacy & Security > Apple Advertising > Toggle on 'Personalized Ads' to opt out
- Settings > Privacy & Security > Apple Advertising > Reset Advertising Identifier
Android:
- Settings > Google > Ads > Opt out of Ads Personalization
- Settings > Google > Ads > Reset advertising ID
6.5 Third-Party Opt-Out Tools
- Digital Advertising Alliance (DAA): http://optout.aboutads.info/
- Network Advertising Initiative (NAI): http://optout.networkadvertising.org/
- European Interactive Digital Advertising Alliance (EDAA): http://www.youronlinechoices.eu/
- Google Ads Settings: https://adssettings.google.com/
- Facebook Ads Settings: https://www.facebook.com/ads/preferences/
- Global Privacy Control (GPC): Install a GPC-enabled browser extension
7. Do Not Track (DNT) and Global Privacy Control (GPC)
Do Not Track (DNT):
We honor Do Not Track signals when they are enabled in your browser. When DNT is active:
- We do not place third-party advertising cookies on our websites
- We do not share your data with advertising partners
- You will see generic ads rather than personalized advertisements
Global Privacy Control (GPC):
We recognize and respect the Global Privacy Control signal as a valid opt-out request under privacy laws like CCPA. When GPC is enabled:
- We treat it as an opt-out of the sale/sharing of personal information for advertising
- We do not share your data with advertising partners for cross-context behavioral advertising
- Your preference is applied automatically
8. Data Sharing and Advertising Cookies
When you allow advertising cookies, we share data with advertising partners to show you relevant ads. This may include:
- Hashed email addresses (cannot be reverse-engineered to reveal your email)
- Device identifiers and advertising IDs
- Browsing and app usage behavior
- General location information (city/country level, not precise GPS)
- Inferred interests and preferences based on your activity
- Conversion events (e.g., signing up, downloading the app)
9. California Privacy Rights and Cookie Consent
Under the California Consumer Privacy Act (CCPA), sharing personal information for cross-context behavioral advertising may be considered a 'sale' of personal information, even without monetary exchange. You have the right to opt out by:
- Adjusting cookie preferences in our cookie consent banner on websites
- Navigating to App Settings > Privacy & Security > Cookies Preferences in the VirtuosoPro app
- Clicking 'Do Not Sell or Share My Personal Information' on our website footer
- Using Global Privacy Control (GPC) in your browser
- Emailing privacy@virtuosopro.app with your opt-out request
10. International Users
If you are accessing VirtuosoPro from outside the United States:
- Your data may be processed and stored on servers in the United States and other countries
- We rely on appropriate safeguards (EU-US Data Privacy Framework, UK Extension, Swiss-US Data Privacy Framework, and Standard Contractual Clauses) for international data transfers
- You may have additional privacy rights depending on your location (see our Privacy Policy for details)
11. Contact Us
If you have questions about our use of cookies or this Cookie Notice, please contact us:
9804 Deer Ridge Drive
Ooltewah, TN 37363
United States
Email: privacy@virtuosopro.app
Support: support@virtuosopro.app